Ghana Medical Dispatcher
Flare, Ghana
Job Description
Our vision is that no matter where you are, or who you are, emergency response is only minutes away. Over the last four years, we’ve built and deployed a lifesaving platform and assembled the largest network of ambulances and first responders in East and West Africa. Our platform has reduced response times by more than 80% and saved thousands of lives from previously impossible situations. We are expanding our operations to Ghana and looking for passionate, hardworking, and effective team members to spearhead this next phase of growth.
The team: We are 40+ business amp; ops specialists, software engineers, and emergency dispatchers based in Nairobi and operating throughout East and West Africa. We are a goal-driven and results-oriented team focused on continuous improvement of our technologies and dispatch operations. We value agility, grit, and innovation.
Requirements
Who you are: You want to wake up everyday and make a difference in the lives of strangers who are counting on you to get them through a crisis. You have been known to remain calm under the greatest pressure, consider yourself a team player, understand that multitasking and attention to detail are not just buzzwords, and embrace new technology. You are looking for an opportunity to bring your best to work every day, grow your career in new and diverse ways, and contribute in a meaningful way.
What you’ll be doing:
- Be a part of our team of world class Emergency Response Operators (hERO) that run our 24/7 dispatch center based in Nairobi,Kenya.
- Respond to all emergency calls from Ghana; quickly evaluate the situation and take appropriate action.
- Use the information collected from the caller and send to the first responder response team.
- Provide essential medical instructions to callers and patients in emergency situations until the emergency responders and / or ambulance provider arrive on scene.
- Monitor and maintain the location of various first response vehicles using a tech platform.
- Coordinate for the admission of patients to hospital by informing the hospital of the state of the patient and confirming bed availability.
- Enter all data into the Flare platform and document and report on each call and case handled by keeping a log of all calls received, relevant call information like medical history and any care provided.
- Summarize results on a monthly basis in a report to management highlighting trends, any issues and suggestions for improvement.
- Operate various communication equipment and technologies including computers, radio calls, mobile/ landline phone system and web platform and tools.
- Perform other duties as required which may include and as you identify to improve the entire process. This may include data management and entry of ambulance and hospital data, relationship management with ambulance providers and hospitals and additional skills training.
- Identify and develop new protocols as needed in addition to providing real-time feedback and communication post dispatches around existing protocols to further improve upon them.
Basic requirements for the role:
- The ability to remain calm under pressure
- Extremely strong oral and written communication skills
- Exceptional active listening skills
- The ability to stay focused yet be able to juggle many ongoing tasks
- Excellent customer service skills
- Computer savviness
- Ability to blind type at a speed of at least 35 wpm
- Fluency in written and spoken English, Akan and Ghanaian Pidgin English knowledge of Akan is an asset
- Ability to relocate from Ghana to Nairobi, Kenya
Benefits
Lean and Agile team of highly-skilled and experienced global talent.
Mission-driven team amp; work; chance to work on live and action-packed lifesaving platform.
Fun and flexible work environment in our Nairobi office: flexible working hours and flexible holiday/leave policy.
Health insurance and of course Flare's rescue.co cover: Ambulance and Roadside assistance for you and your family.
Short / long term disability + life insurance.
Delicious daily breakfast amp; lunch with the team.
To apply for the position
Please submit a one-page resume in PDF format. Any applications with resumes longer than one page WILL AUTOMATICALLY NOT PASS OUR SELECTION CRITERIA. To do this, please only highlight your most relevant experiences and particularly fo