Client Relations Manager
Fusion 360, Ghana

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you. Your goal will be to help us safeguard our revenue and retain our customers.

• Build relationships and remain in close communication with clients to comprehend their needs and specifications
• Listen to suggestions and wishes of the clients and communicate them to the appropriate people inside the agency

• Schedule regular meetings with customers to ensure they are satisfied

• Collaborate with internal teams (e.g. designers, production, senior management) to address customers’ needs

• Learn about the client's industry and business activities to suggest more personalized solutions

• Employ networking techniques to attract new clients

• Negotiate budgets and deadlines and make detailed presentations justifying costs and schedules

• Undertake administrative work and keep records of clients

• Build strong, long-term client relationships and maintain frequent contact

• Set digital strategies for your assigned customers, considering their specific requirements

• Suggest, design, and implement digital projects to increase customer ROI

• Address client queries effectively and in a timely manner

• Present social media strategies to clients

• Stay up-to-date with technology trends

Requirements

• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• BSc/BA in Business Administration, Marketing or a related field

Benefits

• Paid Time Off
• Training amp; Development
• Performance Bonus
• Pension Plan

Salary Range: GH1500-2000

Job Rewards and Benefits