Operator Relations (Senior Manager) - MEA
Sinch, Ghana
Job Description
We are Sinch. The world’s number one in mobile engagement, helping amazing companies communicate with customers. And whether you know us or not, you’ve definitely used our tech. From the life-changing to the time-saving, we’re helping over 3,000 businesses to interact with people like never before.
We reach every phone on the planet so imagine the scale, the variety, the opportunity and the growth that offers. Here you'll dream even bigger than ever, explore your career options, face fascinating challenges and build your skills alongside amazing experts.
And every time you hear a phone ping, you’ll be proud of knowing you were part of making that happen. 147 billion times a year. Now we’re looking for an Operator Relations Manager to join our team and chase the answers and chase the dream with us.
This advert will be also published in different locations.
Role and Responsibilities
As Operator Relations (Senior Manager) you will be an integral part of our operator-facing commercial team, reporting to Head of Operator Relations, MEA.
Your objective will be managing relationships with existing operator partners, acquiring and managing new operator partners, and ensuring that Sinch’s partnerships with these operators are optimised over time.
As Operator Relations (Senior Manager) you will:
- Identify joint Sinch opportunities, beyond A2P SMS termination, with mobile operators in your region and work together with the wider Sinch sales team to develop and close opportunities for Sinch’s operator portfolio of products and services.
- Formulate and continuously adapt the plan for operator relations in your region.
- Drive the end-to-end processes from identifying key persons, initial contact, building trust and agreement signature with target operators.
- Drive the process with the Sinch technical team to set-up new connections post signature of agreement.
- Closely follow regional industry developments, and formulate plans for non-SMS services with operators, such as RCS, Mobile Identity and others to ensure that Sinch is at the forefront of sourcing such services and thereby making them available to include in services offered to enterprises
This is you
The successful candidate is a natural networker and comfortable working with decision makers on all levels, including both technical and commercial. You have excellent writing, presentation and communication skills and take full ownership of the results.
- 5-10 years of experience from sales or other commercial roles, towards mobile operators in the region.
- Experience in messaging (A2P), voice, or related wholesale services.
- Determined, self starter and analytical with excellent communication skills
- Degree in business or similar field.
- Established C-Level / senior management network from the industry and region.
- Fluency in English, both written and spoken.
- Knowledge additional languages, specifically French or Arabic.
- A solid technical and commercial understanding gained from a commercial role in a technology company.
- Experience working in an international environment.
Our corporate language is English, please submit your application in English.
Being you at Sinch
We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
Your life at Sinch
Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
It’s time to chase the answers, chase the challenges and chase the dream.
Ready? Join us on our journey!
Follow us on social media:
Sinch on Instagram: @wearesinch@sinch.latam
Sinch on LinkedIn
Blog
Learn more about our hiring process with the Candidate Playbook