Results for Development (R4D) is a leading non-profit global development partner. We collaborate with change agents around the world government officials, civil society leaders and social innovators to create strong systems that support healthy, educated people. We help our partners move from knowing their goal to knowing how to reach it. We combine global expertise in health, education and nutrition with analytic rigor, practical support for decision-making and implementation and access to peer problem-solving networks. Together with our partners, we build self-sustaining systems that serve everyone and deliver lasting results. Then we share what we learn so others can achieve results for development, too. We have a unique and vibrant culture at R4D. Diversity, equity and inclusion are at the heart of our work environment and help advance our mission. Diversityof ideas, identities, perspectives and backgroundsis vital to who we are and what we do. We seek people who embrace these values and will help reinforce them. Our work culture is collaborative, creative and entrepreneurial. We operate based on trust and respect. Teams across the organization frequently collaborate on programmatic work and support each other in continuously building a better R4D. I. Instructions
Results for Development (R4D), as the prime implementer of the Health Systems Strengthening Accelerator (HSS Accelerator), in partnership with Health Facilities Regulatory Authority (HeFRA), invites interested parties to submit applications to carry out the digitization process and train assessors and or HeFRA staff on the use of the digitized tools as well as a database that will host the aggregate results/information from individual facility assessment.
Interested parties may apply as a single institution or as a consortium. The duration of this award is expected to be approximately 30 days with an anticipated start date of14th May 2021. The exact duration of the consultancy will be based on the technical scope and schedule of performance negotiated with the selected applicant and specified in the contract.
Applications should be directly responsive to all items, terms, and specifications referred to in this RFP. Incomplete applications or those missing mandatory documentation may not be considered.
Applications should be submitted in English. Quotes should be made in both Ghana Cedis and US Dollars (USD) using this link https://www1.oanda.com/currency/converter/
Applications should be submitted electronically no later than 17:00 GMT on 9th April 2021 to using Submission for digitization of HeFRA’s credentialing assessment tools for health facilities in the subject line.
Any questions or clarifications regarding this RFP can be addressed via email to . until 25th March 2021
ll submissions are expected no later than 17:00 GMT on the due date.
The winning applicant will work closely with the HSS Accelerator Ghana project team in Accra and the HeFRA to carry out activities listed in Section II of this document. Please be advised that this solicitation does not obligate R4D to award a contract. R4D reserves the right to award any resultant contract pursuant to this RFP to an entity other than the applicant submitting the lowest price application based on technical, quality, or schedule superiority. At any time before the submission of applications, R4D may, for any reason, whether at their own initiative or in response to a clarification requested by an invited institution, amend the RFP or extend the deadline for the submission of applications. Any changes shall be communicated by email. The contract will be contingent upon a review by a Technical Review Committee. Applicants will be contacted in line with the timelines listed on page 1 of this document.All communications regarding this RFP should be addressed via email to II. TERMS OF REFERENCE
2.1 Program Background
The Health Systems Strengthening Accelerator (HSS Accelerator) is a global initiative funded by the U.S. Agency for International Development (USAID) that is working with countries to strengthen local institutions, processes, and expertise to accelerate progress towards self-reliant health systems. In Ghana, the HSS Accelerator is supporting the Government of Ghana (GoG) and other local actors to ensure adequate and efficient use of health sector resources to achieve Ghana’s vision of health for all.The GoG has reaffirmed its commitment to Universal Health Coverage (UHC) as a signatory to the UHC 2030 Global Compact and is spearheading the Global Action Plan for Healthy Lives and Well-being for All. The Ministry of Health (MoH) has developed a UHC Roadmap to guide the process for Ghana to achieve its vision of health for all by 2030. The UHC Roadmap identifies strengthening regulatory institutions as one of the key strategies to attaining the goals of quality universal health coverage health.The Health Facilities Regulatory Authority (HeFRA) is mandated to license and monitor public and private health facilities for the provision of quality health services. HSS Accelerator has supported HeFRA to revise and harmonize its regulatory standards and tools for facilities inspection and licensing at all levels of care. The revised standards reflect the desired level of quality and safety that health facilities are expected to meet in the provision of services to their clients. These standards were developed through a consultative process with key stakeholders within public and private health sector and experts in the field of health service delivery and drawing lessons from international best practices.The next stage of the process is to digitize the revised standards to produce a digital assessment tool to make HeFRA more efficient in its assessment and licensing of health facilities to provide quality health services. To this end, Accelerator and HeFRA are seeking consultancy services to carry out the digitization process and train assessors and or HeFRA staff on the use of the digitized tools as well as a database that will host the aggregate results/information from individual facility assessment. The database is expected to interface with the digital assessment tool and have a modular structure that can easily be customized to the different requirements of HeFRA’s management information system and supporting analysis at different levels of the organizational hierarchy.
The overall objective of the consultancy is to support HeFRA to digitize and deploy the standards and tools for use by its internal and external assessors of health facilities for purposes of licensing and monitoring health facilities for the provision of quality health services.
2.3 Specific tasks to be accomplished by consultant include the following;
Read and understand the 343-page document containing the harmonized standards and tools, and how compliance to them will be assessed and scored.
Mockup a schematic of data flow from point of assessment to end goal.
Design and mockup dan App for HeFRA to beta test and provide feedback. The design should be based on technology/App and interoperability standards utilized by HeFRA.
Internal testing/troubleshooting of the system within HeFRA.
System improvement based on feedback received from testing/troubleshooting within HeFRA.
System field testing and validation with participation of 1 health facility/district.
System improvement and finalization based on feedback from a select facility/district testing/troubleshooting.
Build capacity of HeFRA staff and assessors on the use of the digitized tool and database
Develop performance monitoring tool
Utilize the critical measurable elements of the standards and other key indicators as required by HeFRA to develop a performance measurement dashboard for monitoring health facilities performance
Any other tasks as requested by HeFRA or HSS Accelerator to support the digitization process of the tools and standards.
Assessors will be able to collect data electronically and carryout analysis to generate on-the-spot dashboards to inform HeFRA of the suitability of a health facility to be licensed to operate, performance gaps identified and support that needs to be provided while they are on-site. The platform should be able to provide key findings for every assessment/inspection session or visit that will help both HeFRA and facility staff and their managers in the development of action plans for improvement, and flag issues for follow-up in subsequent sessions or visits. The system should be available to work both on and off-line to ensure functionality throughout the country where network is not as stable.
The consultant will be expected to complete the following deliverables:
Schematic of data flow from point of assessment to end goal as outlined in the section on utility developed.
Beta version of the digitized assessment tool designed for testing and troubleshooting.
Beta version finalized with database and user interface of the system ready for use.
Completion of training and submission of a training report on HeFRA staff and assessors trained on the new system.
Installation of developed software on 25 tablets
Plan for post service support for 6 months
Performance monitoring tool/dashboard developed
The consultant will work closely with HeFRA and Accelerator to execute the consultancy. He/she will report directly to the Registrar of HeFRA or his assigned representative, and the Accelerator Country Director or her assigned representative. He/she will have a bi-weekly check-in with HeFRA and Accelerator to assess the progress of work and address any challenges encountered during implementation. He/she will be expected to collaborate with HeFRA’s IT consultants to ensure integration with existing systems.
The consultant/vendor and/ or firm must have expertise in IT with minimum of 7 - 10 years of experience in App development and/ or deployment for electronic data collection, database development, interoperability and related discipline.
Good technical skills in App development and deployment
Experience with integration of assessment standards and practices for effective data collection, analysis, and presentation
The ability to train others in electronic data collection tools and database management.
Excellent written and verbal communication skills, including the ability to present to internal and external stakeholders.
Experience in collaborating with diverse stakeholders including government agencies/staff.
III. PROPOSAL SUBMISSION REQUIREMENTS
Proposals should be submitted in English. The application should include a cover page, listed mandatory documents and may include some supplementary documents, in line with specifications provided below:
3.1 Cover Page
Must contain the name and contact information of the applicant (s) as well as a presentation of its staffing model proposed.
3.2 Mandatory Documentation
Technical Application (2 pages maximum) The technical application must contain an overview of the technical approach and design that the applicant(s) will employ to produce deliverables outlined in section 2.5 of this RFP; this should include the timelines required to complete activities. A general description of the techniques approaches and methods to be used in completing the project, detailing approach in undertaking the task.
Firm: a brief description of the history and organization of the bidder’s firm, and of any proposed subcontractor. A list of individuals in the firm that would work on this project.
Copies of business licenses, professional certifications or other credentials, together with evidence that bidder, if a corporation, is in good standing and qualified to conduct business in Ghana.
Performance Portfolio Report A description of at least two (2) similar projects completed by the bidder within the past three (3) years, to demonstrate experience and technical excellence in carrying out the scope of work. Include dates of engagement and personal references with contact information for each of the listed project.
Resumes or Certification of the individual or organization, including qualifications, background and experience of the project staff proposed to work on the project.
A description of the chronology for completing the work, including timelines and deadlines for each task, describing clearly how long it will take to complete each task outlined in Section II of this RFP including post management support plan.
The technical application must contain a section on capacity building, demonstrating the applicant’s approach to capacity transfer.
3.2.1 Financial Application
The financial application must be submitted in both Ghana Cedis and US Dollars (USD) using this link https://www1.oanda.com/currency/converter/ for currency conversion, and should contain the following components for all the deliverables of the project:
Budget outline the unit and total costs associated with the provision of the service.
Budget Narrative (2 pages maximum) explain budget estimates for each line item of the financial proposal and a rationale from which they were derived.
IV. SELECTION CRITERIA PROCESS
Applications will be evaluated in terms of both demonstrated competence and cost in accordance with the following criteria and relative weights to the maximum score of 100 points.
(i) Price (25%) - the financial application will be evaluated for its cost competitiveness and realistic depiction of cost components.
(ii) Demonstrated Experience (25%) the extent to which the applicant has the requisite level of experience to successfully carry out the scope of work described in section II of this RFP.
(iii) Quality of services proposed (40%) Innovative andstrategic to deliver beyond requirement without compromising on cost and quality.
(iv) Delivery and Payment (10%) Bidder provides the most advantageous delivery schedule and most flexible payment terms.
Results of the evaluation of applications will be communicated to Applicants no later than 30th April 2021.The selected Vendor will be required to work closely and in collaboration with Registrar of HeFRA or his assigned representative. As such, demonstrated experience working alongside government stakeholders will be considered an asset in evaluating applications. Local Vendors are especially encouraged to submit bids.Results for Development is anEOE/M/F/Vet/Disabled/Affirmative Action Employer committed tofosteringand nurturing an energetic, collaborative and diverse workforce.R4D provides market-competitivesalaries and comprehensive employee benefits.