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RFP: Consultancy for developing training manual and training facility assessors for Health Facilities Regulatory Agency (HeFRA) Job in Ghana
Results for Development , Ghana

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 13, 2021
Last Date
Jul 13, 2021

Job Description

Results for Development (R4D) is a leading non-profit global development partner. We collaborate with change agents around the world government officials, civil society leaders and social innovators to create strong systems that support healthy, educated people. We help our partners move from knowing their goal to knowing how to reach it. We combine global expertise in health, education and nutrition with analytic rigor, practical support for decision-making and implementation and access to peer problem-solving networks. Together with our partners, we build self-sustaining systems that serve everyone and deliver lasting results. Then we share what we learn so others can achieve results for development, too.
We have a unique and vibrant culture at R4D. Diversity, equity and inclusion are at the heart of our work environment and help advance our mission. Diversityof ideas, identities, perspectives and backgroundsis vital to who we are and what we do. We seek people who embrace these values and will help reinforce them. Our work culture is collaborative, creative and entrepreneurial. We operate based on trust and respect. Teams across the organization frequently collaborate on programmatic work and support each other in continuously building a better R4D.
1.0 Program Background and Context
  • 1.1 Program Background
The Health Systems Strengthening Accelerator (HSS Accelerator) is a global initiative funded by the U.S. Agency for International Development (USAID) that is working with countries to strengthen local institutions, processes, and expertise to accelerate progress towards self-reliant health systems. In Ghana, the HSS Accelerator is supporting the Government of Ghana (GoG) and other local actors to ensure adequate and efficient use of health sector resources to achieve Ghana’s vision of health for all.The GoG has reaffirmed its commitment to Universal Health Coverage (UHC) as a signatory to the UHC 2030 Global Compact and is spearheading the Global Action Plan for Healthy Lives and Well-being for All. The Ministry of Health (MoH) has developed a UHC Roadmap to guide the process for Ghana to achieve its vision of health for all by 2030. The UHC Roadmap identifies strengthening regulatory institutions as one of the key strategies to attaining the goals of quality universal health coverage health.
  • 1.2 Context
The Health Facilities Regulatory Agency (HeFRA) is mandated to license and monitor public and private health facilities for the provision of quality health services. HSS Accelerator has supported HeFRA to revise and harmonize its regulatory standards and tools for facilities inspection and licensing at all levels of care. The revised standards reflect the desired level of quality and safety that health facilities are expected to meet in the provision of services to their clients. These standards were developed through a consultative process with key stakeholders within public and private health sector and experts in the field of health service delivery and drawing lessons from international best practices.The next stage of the process is to train facility assessors on the application of the standards. However, it is imperative that a systematic approach to facility assessment be identified and clearly articulated in a trainers’ guide. The guide should aim at providing assessors with the requisite knowledge and skills to critically inspect facilities, assess their suitability to function at a particular level, and promote joint problem identification and solution finding within health facilities.2.0 Purpose of the RFP
  • Results for Development (R4D), as the prime implementer of the Health Systems Strengthening Accelerator (HSS Accelerator), in partnership with Health Facilities Regulatory Agency (HeFRA), anticipates issuing a contract to support the development of a training manual and training of assessors on the use of the assessment standards and tools. The successful Offeror will work closely with HeFRA, HSS Accelerator staff and other relevant stakeholders to facilitate development of the training manual utilizing the harmonized assessment standards and tools, and any other relevant materials. The successful Offeror will also integrate quality improvement (QI) methods and tools, and coaching principles and guides into the training manual. Finally, the successful Offeror will build the capacity of HeFRA staff and external assessors to conduct facility assessment, identify performance gaps and coach facility staff to continuously improve care, emphasizing the use of data to monitor progress.

  • 2.1Implementation process and activities
The following activities or tasks will be completed by the Offeror through a combination of virtual and in-person technical assistance:
a. Development of training manual
  • Read and understand the 343-page document containing the harmonized standards and tools, and how compliance to them will be assessed and scored.
  • Review existing relevant materials and utilize the finalized assessment standards to draft training materials for training facility assessors with emphasis on practical application of the assessment standards, including the following:
  • i.Training outline
  • ii.Training objectives
  • iii. Training agenda
  • iv. Training activities and modules
  • v. Training Handouts
  • vi. Power point slides
  • vii. Pre and post training knowledge assessment questionnaires
  • viii. Identify other workshop/training materials, as necessary.
  • ix.Desired training outcomes
  • Attend in-person and or virtual briefings with HeFRA and Accelerator staff as needed to discuss progress made in developing the training manual.
  • Present draft training materials to HeFRA and other Key stakeholders and actively participate in consensus building meetings to incorporate feedback.
  • Conduct user testing of the training materials to inform improvements prior to finalization.
  • Present finalized training materials to HeFRA

b. Integrate quality improvement (QI) methods/tools and coaching principles into training manual.
  • Review existing local and international QI tools, best practices, and approaches and integrate into the training manual as needed for continuous improvement in quality of care.

c. Build capacity of HeFRA staff and external assessors.
  • Use the finalized training materials to:
  • Conduct a training of trainers (TOT) for about 20 HeFRA staff who will then cascade the training to about 200 facility and external assessors across the country in 4 training sessions (2 sessions in Accra, 1 in Kumasi and 1 in Tamale)

  • 2.2 Deliverables
The successful applicant will be expected to complete the following deliverables:
  • Final training manual integrating QI content.
  • Training report for the training of master trainers and subsequently the 200 assessors incorporating pre- and post-training knowledge assessments results.

  • 2.3 Who should participate:
Firms that are interested in participating in this RFP should meet the following requirements:
  • Must have extensive experience in carrying out scopes of similar size in Ghana and/or elsewhere in sub-Saharan Africa.
  • Strong experience with integration of assessment standards and practices, and experience in QI in healthcare and coaching.
  • Strong experience in health capacity development, facilitation of trainings and development of manuals.
  • Familiarity with the Ghanaian health system.
  • Experience in collaborating with diverse stakeholders including government agencies/staff.
  • Sufficient level of trained and experienced professionals who will be committed to the development and facilitation of trainings.
  • A verifiable reputation of integrity and competence
3.0 Instructions for Applicants
  • Applicants are encouraged to review in detail the following preparation and submission instructions:
  • Interested parties may apply as a single institution or as a consortium.
  • The duration of this award is expected to be approximately 60 days with an anticipated start date of 14th May2021. The exact duration of the consultancy will be based on the technical scope and schedule of performance negotiated with the selected applicant and specified in the contract.
  • Applications should be directly responsive to all items, terms, and specifications referred to in this RFP. Incomplete applications or those missing mandatory documentation may not be considered.
  • Applications should be submitted in English. Quotes should be made in both Ghana Cedis and US Dollars (USD) using this link
  • Applications should be submitted electronically no later than 17:00 GMT on 9th April 2021 to Submission for development of training manual and training of HeFRA’s facility assessors in the subject line.
  • Any questions or clarifications regarding this RFP can be addressed via email to until 25th March 2021.
  • All submissions are expected no later than 17:00 GMT on the due date.
  • The winning applicant will work closely with the HSS Accelerator Ghana project team in Accra and the HeFRA to carry out activities listed in Section 2 of this document.

  • 3.1 Technical Proposal Instructions (10 pages maximum)
The technical proposal should contain the following sections in the order shown, using clear and concise language. The proposal should take into account the technical evaluation criteria found in section 4.
  • 3.1.1 Executive summary and project context (1 page maximum)
This section should include a general overview of the proposed approach to this activity.
  • 3.1.2 Technical Approach (7 pages maximum)
This section should include:
  • A brief description of the applicant’s technical and strategic approach to implementing the activities and producing the deliverables required.
  • Demonstrated understanding of the Ghanaian health system.
  • Implementation workplan with timelines for discrete activities and deliverables

  • 3.1.3 Organizational capacity (2 pages maximum)
This section should briefly describe the capacity of the applicant’s organization with respect to:
  • Previous organizational experience in integrating assessments standards with practice, developing training materials and facilitating trainings in Ghana and/or sub-Saharan Africa.
  • Personnel experience and capability. The applicant will propose a team with specific roles, responsibilities, and qualification of each member. Each team member will have a thorough understanding and demonstrated experience of similar assignments.

  • 3.1.4 Annexes to the technical proposal:
  • 1. Performance Portfolio Report A description of at least two (2) similar projects completed by the bidder within the past three (3) years, to demonstrate experience and technical excellence in carrying out the scope of work. Include dates of engagement and personal references with contact information for each of the listed project.
  • 2. The applicant should provide CVs (limit of 3 pages) and letters of commitment from proposed personnel.
  • 3.Copies of business licenses, professional certifications, or other credentials, together with evidence that bidder, if a corporation, is in good standing and qualified to conduct business in Ghana.

  • 3.1.5 Cost proposal instructions
The cost proposal must be submitted in both Ghana Cedis and US Dollars (USD) using this link for currency conversion, and should contain the following components for all the deliverables of the project:
  • Budget outline the unit and total costs associated with the provision of the service.
  • Budget Narrative (2 pages maximum) explain budget estimates for each line item of the financial proposal and a rationale from which they were derived.
  • The proposed budget should not include any cost associated with trainings, workshops, and meetings as those will be covered directly by HSS Accelerator/R4D.
Applicants must remain in compliance with US Government regulations regarding allowable expenses.
  • 3.2 Submission instructions
The proposal must be submitted in English to by 5:00pm GMT on 9th April 2021. The proposal must be submitted in two parts, the technical proposal, and the cost proposal. The two parts should be submitted at the same time via email. The technical proposal should be typed in a 12-point font and not exceed 10 pages (not including Cover page, Table of content, List of Acronyms, or Appendices) and should be submitted in the order below.
  • I. Cover Page
  • II. Table of Content
  • III. List of Acronyms
  • IV. Executive Summary
  • V. Technical Approach
  • VI. Organizational Capacity
  • VII. Appendices or annexes as indicated in 3.1.4
4.0 Evaluation criteria and selection process
  • Applications will be reviewed by a Technical Review Panel convened by HSS Accelerator and evaluated against the following criteria:

a. Technical approach (40%)
  • Technical approach reflects knowledge and expertise in health capacity training development and facilitation.
  • Proposed timeline is realistic and reflects a good comprehension of the activities presented in this RFP.
  • Technical approach is clearly articulated and presents thorough understanding of evidence-based approach to facility assessments and linkage to continuous improvement in quality of care, and how to operationalize this in Ghana.
b. Qualification of proposed personnel (20%)
  • Proposed personnel have demonstrated experience carrying out training development, training, and facilitation in Ghana and/or sub-Saharan Africa.
  • Experience and qualification of personnel are appropriate relative to their respective roles on the team.
c. Organizational capacity/past performance (10%)
  • Strong capability of the applicant to successfully conduct all aspects of the activities, determined by past successful implementation of similar activities.
  • Clear description of the roles and responsibilities of each key team member
d. Evaluation of cost proposal (30%)
  • The proposed budget is realistic and feasible given the items and activities described
  • The proposed budget follows US Government regulations regarding allowable expenses
Results for Development is anEOE/M/F/Vet/Disabled/Affirmative Action Employer committed tofosteringand nurturing an energetic, collaborative and diverse workforce.R4D provides market-competitivesalaries and comprehensive employee benefits.

Job Specification

Results for Development

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