Technical Account Manager
UiPath, Ghana
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
Mar 20, 2021
Location(s)
Job Description
At UiPath we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We’re fast, immersed, humble and bold.And that’s not just words on the walls.
Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.
We make robots, but we hire people. Would you like to be part of this journey?
Born in Romania, with Global US Headquarters in New York City, UiPath is at the forefront of changing the future of work through Robotic Process Automation Software. With the global goal of a Robot for Every Human we are enabling companies, to reduce repetitive, mundane tasks and free people to do more strategic work. Today, we are a global company operating currently in over 38 countries and are experiencing amazing hypergrowth. Our fantastic culture anchors on the values of being humble, bold, fast and immersed, in everything we do.Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath.The Technical Account Manager are entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels.What You Will Be Doing
Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.
We make robots, but we hire people. Would you like to be part of this journey?
Born in Romania, with Global US Headquarters in New York City, UiPath is at the forefront of changing the future of work through Robotic Process Automation Software. With the global goal of a Robot for Every Human we are enabling companies, to reduce repetitive, mundane tasks and free people to do more strategic work. Today, we are a global company operating currently in over 38 countries and are experiencing amazing hypergrowth. Our fantastic culture anchors on the values of being humble, bold, fast and immersed, in everything we do.Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath.The Technical Account Manager are entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels.What You Will Be Doing
- The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively
- Help customer in scaling up RPA including automation operating model guidance, opportunity assessment, training and citizen led RPA enablement
- Assist customers in resolving their technical challenges
- Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and upgrade planning
- Assist in technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Hold educational and informational training sessions to enable our clients to use UiPath products effectively
- Provide developers with customers’ feedback and contribute to identification and creation of new features or products
- Perform initial or secondary investigations and respond to online and phone support requests
- Deliver periodic reviews with customers (e.g. Health checks)
- Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Provide project management support to all professional services implementation, training, and delivery programs
- Collaborate cross departmentally within UiPath to establish and communicate best practices
- Build customer relationships and drive new/upsell revenue growth in services and products
- Obtain UiPath RPA Developer Advanced Certification within 3 months
- A degree in Computer Science or relevant degree
- Experience in programming .NET (C#, C++, VB, Java or Powershell)
- Fluency in written English and intermediate in spoken English
- 5 years+ relevant work experience in a customer-facing, technical account management
- Previous experience with working with Automation Anywhere, Blue Prism, Pega or Nice is preferred
- Experience in the design, setup, journey and/or involvement in a customer/end-user RPA Centre of Excellence (COE) and/or Robotic Operations Centre (ROC) is a distinct advantage
- SaaS and Cloud experience a benefit
- Solid technical background with hands on experience in digital technologies
- Experience in technical support, project management, technical sales and consultancy
- Previous experience in application or implementation support domain is a plus
- Familiarity with software and front-end development
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Diplomacy, tact, and poise under pressure when working through customer issues
- Willingness to travel approximately 50% (post COVID-19).
Job Specification
Job Rewards and Benefits
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