Mon, 26 Feb 2024 12:58:09 GMT
Customer Support Representative

Customer Support Representative
WHIZZ, Ghana

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Jan 6, 2024
Last Date
Feb 6, 2024
Location(s)

Job Description

Whizz is an NYC-based mobility company on a mission to help the fast-growing and undeserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.

Why we’re seeking for a Customer Support representative:

As Whizz continues to grow, we are expanding our Customer Service team. As a key member of our team, you will be responsible for ensuring that our customers receive the best possible experience. If you are a self-starter with a passion for customer service, we'd love to hear from you.

Responsibilities

Efficiently handle a large number of chats and calls (no cold calling)

Proactively provide in-depth details about our electric bikes and arrange appointments

Address customer concerns and objections diligently, ensuring their satisfaction

Use selling techniques to offer our additional products to existing customers or turn potential customers into our clients

Requirements

Excellent knowledge of English (at least C1 - Advanced level)

French native/fluent speaker

1+ years of experience in customer support or sales

High-speed internet connection

Availability to work on the New York time zone schedule (New York Time)

Exceptional problem-solving and negotiation skills

Job Specification

Job Rewards and Benefits

WHIZZ

Information Technology and Services - New York, United States
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