We aren't a startup (we're 20 years young), and we aren't a Fortune 1000 company. We're in the sweet spot: big enough to compete for any client in our target market and small enough to be nimble and not bogged down by corporate bureaucracy.
Culture is incredibly important to us and to you. Really. Everybody says they have a great culture, but unfortunately, it doesn't always mean it's true. We think intensely about our culture. Does that mean ours is perfect? It's not, but what it does mean is that we talk and strategize about it constantly and hold a very high bar for teamwork and our values, making Fidelus an exceptional and fun place to work. Why? Because it benefits you and our clients.
Fidelus is a best-in-class technology solutions provider. Our clients are a who's who in some of the most demanding environments like large legal and healthcare organizations. Do they love us? Well, you decide: our Net Promoter Score (NPS) is a whopping 70 vs. the industry average of 37!
We are currently hiring for the following shift: Mon-Wed 2:00 PM - 10:00 PM and Saturday-Sunday 4:00 PM - 12:00 AM. Shift times have been listed in GMT. However, please note that this shift will align to corresponding US-based shift times, so the shift will change by 1-hour during US Daylight Savings Time.
What You'll Do
The Fidelus Managed Services team specializes in advanced troubleshooting, maintenance, and proactive amp; reactive support for Cisco Network, Collaboration, and Unified Communications environments of all sizes. The Managed Services team is dedicated to delivering a world-class experience to our customers. The Support Engineer is a vital, customer-facing role within the team, leveraging your expertise to manage our customers' Network and Collaboration environments.
In this role, you will be responsible for assisting Level-1 engineers in resolving basic technical problems and serving as an escalation point for more advanced or elevated severity issues within a customer environment by confirming the validity of the problem and seeking out known solutions related to these more complex issues. You will take on complex issues, and develop and leverage your expertise and skills to provide effective solutions to our client's challenges.
We are looking for individuals who are prepared to take advantage of our training resources, study, expand and apply their expertise and technology skill set. If this sounds interesting to you, and you are a Support Engineer who is a customer-centric, innovative, results-driven, organized, and an adaptable team player with exceptional communication skills, who loves to work in a fast-paced environment, we want to talk to you!