Mon, 26 Feb 2024 13:56:24 GMT
Customer Service Agent, MFS, Fintech

Customer Service Agent, MFS, Fintech
Optasia, Ghana

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 11, 2023
Last Date
Jun 11, 2023

Job Description

Optasia is a fully integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement amp; collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model amp; strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.

As a Customer Service Agent in Optasia, you will be responsible for interacting with the company’s customers by addressing inquiries in French/English Languages and resolving complaints, generally providing a higher level of customer support on specific products and services.

What you will do

  • Interact with customers via WhatsApp chatbot, telephone, e-mail, in person or any other channel required to provide support and information on assigned products and services.
  • Ensure appropriate actions are taken to resolve customers’ concerns/complaints that may arise at any point.
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, and feedbacks.
  • Apply knowledge of specific products, services, or other assigned area of expertise to answer customer inquiries.
  • Perform other related duties as may be assigned.

What you will bring

  • Fluency in English and French as well as active listening skill.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge in customer service, conflict management and ability to multitask.
  • Bachelor degree
  • Customer service experience required.
  • Excellent teamwork and interpersonal skills
  • Pro-activeness, accountability and results orientation
  • Flexible work attitude to fit a start-up environment

Why you should apply

What we offer:
Competitive remuneration package
Extra day off on your birthday
Performance-based bonus scheme
Comprehensive private healthcare insurance
All the tech gear you need to work smart

Optasia’s Perks:
Be a part of a multicultural working environment
Meet a very unique and promising business and industry
Gain insights for tomorrow market’s foreground
A solid career path within our working family is ready for you
Continuous training and access to online training platforms

Job Specification

Job Rewards and Benefits


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